UpLevel Ops, a certified Women-Owned business, is unique in that both general partners have been in-house for the vast majority of their careers.   The UpLevel team brings real-world, practical knowledge about industry trends, benchmarks and how peers in the market are defining “world class” as it relates to strategy, technology and all processes throughout the department.  Over the course of their in-house careers, they addressed the ever-changing legal environment by developing a governing framework aligned to the corporate business strategy so their departments could appropriately respond to and invest in critical areas of the business.  They created strategies that provided long-term direction and identified and capitalized on the unique competencies of their in-house teams, and now they’re doing the same for their clients.

Beyond strategic planning, the team at UpLevel has implemented multiple types of solutions and programs, including:

  • Legal operations strategies and roadmaps
  • Contract lifecycle management
  • Outside counsel programmatic management
  • eBilling and matter management
  • Information and knowledge management and collaboration
  • Document management and retention
  • eSignature policies and software
  • Automated intake, including bot and RPA technology
  • Workflow tools
  • Budgets and financial analysis
  • Value based pricing and alternative fee arrangements
  • Data analytics and metrics
  • Alternative support models and use of alternative service providers
  • Communication strategies, including value communications and change management
  • Employee growth and development
  • Diversity programs with accountability
  • Legal Operations as a Service (LOaaS), for Legal Departments who need additional headcount and/or support to manage their ongoing Legal Operations needs

Most importantly, rather than simply providing recommendations and moving on to the next client, the UpLevel team has the expertise to work with Legal Departments to implement these programs.  UpLevel believes that this is a competitive differentiator, and they will stay involved to ensure that all proposed deliverables will be in place and fully functioning at the highest levels.

August 20, 2021
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